SiteGround Review | Best Customer Service in the Market


SiteGround Review: Where there’s WordPress, there’s SiteGround. Let me tell you about the special things only SiteGround can do like, the staging program they have? Well, it is something that helps you prevent the wrong coding updates. 

Also, the speed they work with is beneficial, and it’s extremely reliable. It is one of the most trusted platforms when hosting, and WordPress is involved. 

They have all the methods and tools one needs to develop and create a successful blog. 

With all the advantages it possesses, there come some disadvantages like the cost of the packages. So, to find out more, keep reading! 


SiteGround is a student launched company. The birth of this company goes back to 2004. Like the growth of a baby to a child to an adult, the company has grown too! Which makes it a wonderful home to about 400 employees and domains ranging up to around 2 million. 

Visit SiteGround

Well, you would find 24/7 customer support which is great for beginners who haven’t a clue about anything! With this, SiteGround also believes that the loading speed matters a lot. 

It’s funny how the people who were just good at certain things a few years ago, know almost everything about everything in this company. They have been training their employees for performing expertly in things and have succeeded which brings them to keep the employees they’ve had for over 10 years. 

What does it do? 

Don’t know if SiteGround is the best for you? Well, let me walk you through where it can provide the most help to. 

  • The stores were found on the net. 
  • People who are pros at blogging. 
  • It is especially suitable for those who have an interest in their special features like staging, SSH access, and Git Repositories. 
  • Those of you who are web designers or developers who hold an interest in good quality work and support, this is for you! 
  • It is also helpful to the web pages that run on WordPress. 

When is the right time to not use SiteGround? 

Well, yes, you read that right. It is important to know when to use something and when not to. Think of this as sugar for a diabetic person. Now, we all know that sugar is responsible for energy in your body and just because you have a problem with diabetes doesn’t mean you stop the total intake of sugar. All you do is take it in the right amount or the amount prescribed by your doctor. 

Just like that, SiteGround isn’t always the best option. 

For example, if you are looking for a cheap platform to work on, no. While SiteGround is reasonable, it isn’t exactly a low budget. 

Also, it isn’t a great option for a windows based server either.

Oh, and if you are into a lot of webspace, nope, not the right one for you.  


Many are drawn to the service offered by SiteGround. So, Let’s take a look at the ingredients that make this possible, aka, features. 

  • Protection from spams. 
  • The system for anti-hacking and help. 
  • Help can be received through phones, chat, tickets.
  • The shipping directly to the client. 
  • The cost-free SSH and SFTP usage. 
  • The FTP accounts. 
  • The PHP versions. 
  • The daily backup is automatic. 
  • Storage is available for SSD.
  • There’s a 30-day money return policy. 
  • The energy match is 100% renewable. 
  • There’s no limit for the data transfer. 
  • The installation of CMS is free. 
  • Email accounts provided cost 0 bucks too. 
  • The database creation is unlimited. 

The tests 

Uptime tests- the results when this test was conducted were impressive. It beats its direct competitors, the Bluehost. Oh, and they refund your money if your availability falls under 99.9% so if you are concerned about the availability, know that SiteGround is the right choice. 

The GT Matrix tests- the company scored about 1.5 s, 1.6 s, and 1.1 s in the GT Matrix test 1, 2, and 3 respectively.

Pingdom tests- here, the brand went up to 0.895 s, 1.22 s, and 2.10 s in the tests, 1, 2, and 3. 

Webpage tests- the time SiteGround took for these tests were 2.214 s in the first test, 1.653 s in the second test, and 1.442 s in the third one. 

Status cake- the overall time for loading is measured up to 1.442 s. 

Pros and cons 


  • The uptime here is marvelous. 
  • The high-speed used for testing is beneficial. 
  • Using SiteGround is easy which helps you a lot, doesn’t matter if you are a beginner or an expert in this field.  
  • You can add users to work with you! 
  • They have additional features like staging and self-hosting that many other brands do not provide. 
  • They take no part in keeping an eye on your website’s traffic. 
  • The server locations they provide works in several places like America, Asia, Australia, and Europe. 


  • It isn’t the cheapest brand in the market. Although, the pricing is kind of reasonable. 
  • The renewal pricing is a little high too. 
  • When it comes to website migration, you might have to put in about 30 bucks for SiteGround professional agent’s assistance. However, they do provide a free WordPress migration plugin. 
  • No marketing bonuses are offered which is something other sites do provide.  



  • The first term pricing- $6.99 per month. 
  • The renewal pricing- $14.99 per month. 
  • Backup and caching- about 30 days with static caching. 
  • Storage- 10 GB. 
  • Websites- 1 only. 


  • The first term pricing- $9.99 a month.
  • The renewal pricing- $39.99 a month. 
  • Backup and caching- around 30 days with static and addition of dynamic caching.  
  • Storage- 20 GB. 
  • Websites- unlimited number of websites! 


  • The first term pricing- $14.99 each month.
  • The renewal pricing- $39.99 each month. 
  • Back and caching- about 30 days of use with static plus dynamic caching. 
  • Storage- the storage can go up to 40 GB. 
  • Websites- an infinite amount of websites! 

Customer service 

We all know the importance of guidance and so does SiteGround! They put their knowledge of the importance of directing someone new in the right way into action. 

With a remarkable speed of response which is a bonus they provide.

With the quick responsive ability, they also are easy to speak to which puts those introvert’s hearts at ease with a friendly interaction. 

Oh and the timings are their phone, ticket-based emails, and live chat talks are, let’s say, from 12 am to 12 am, which is 24/7!  

But are you one of those people who like to stay self-dependent? Do you not like taking direct help from others? Well, you are lucky too because SiteGround offers videos, screenshots, guides, and tutorials that you can watch and read and the things done on your own! 


Many would agree if I said that SiteGround provides an excellent service when it comes to hosting. Although they offer such wonderful services, the cost of their work is a little expensive. 

While they are interested in the training of their employees, they hold a belief that says that happy people are the ones who make a change much more easily than someone who isn’t gladly doing what they are assigned to do. Well, if you think about it, they aren’t wrong. 

They take extra care when assigning a new member of a team. This aids in the results because if the right people work together, which would ensure astonishing results in your way. 

The support team provided is fast at helping you and user-friendly which is a great bonus for beginners. 

Of course, the slightly expensive site makes more sense when used for big projects where SiteGround won’t disappoint you to assist when working on a huge project. 


BluehostBluehost is one of the hosting websites that you may want to consider as it is one of the platforms which is most recommended by the leading content management platform- since 2005. Known for the pricing point wherein you can use services provided free of cost in the first year of use alongside 24/7 support, wherein you could also avail their services starting $199 per month alongside SSL certificate and a money-back guarantee within 30 days.

HostGator HostGator is one of the platforms known for web hosting for its speed, reliability, customer support, and flexible hosting as well as several domain options, you could choose them for the features that they are providing for pricing packages tailored for your requirements. They have four packages whos packages range between Rs99 for Shared Hosting to VPN Hosting for Rs. 1199 on a monthly basis.

HostingerHostinger being a platform that builds and hosts platform fast, easy and in a faster manner, is a platform that is user-friendly and creates a website for individuals who have knowledge in coding or website development. Their customer support is 24/7 and ensures you have the necessary support that needs to be addressed at the time of requirement. The pricing point is cost-effective that ranges for three plans that you can choose from ranging from Rs. 59 on a monthly basis for a Standard Pack to Rs. 219 monthly for a business plan. 

GreenGreeks- GreenGreeks being a web hosting platform that enables you to host a website that you want to create in an easy, user-friendly way, secure and in an eco-friendly manner. Their pricing plans start from $2.95 per month and flexibility to choose the plan depending on your business requirement at the time. GreenGreeks ensure transparency with no hidden costs and a 30-day money-back guarantee.


Which one is better, Bluehost, or SiteGround? 

This question isn’t all that difficult to answer with the supplemental features like staging, a whole set of advanced backups, the transparency of prices, the user-friendly support it gives, and the international servers in the majority of the continents like Australia, the States, Asia and Europe of which nothing is provided in Bluehost.

Is a free domain offered here? 

No, unfortunately, they do not provide a domain name but something that they do provide are these email accounts that very easily give an impression of professional work.

Luckily, this is an option is provided when you use a third-party domain name provider which you would be using if you do not buy the name from SiteGround.  

Is SiteGround suitable for WordPress? 

Oh, yes! WordPress mentions SiteGround as a really useful host when WordPress is concerned and known for. 

Also, some of the best combinations created from WordPress and SiteGround are- 

  • The start plugin that helps guide you when you are setting WordPress site up.
  • Another useful tool is the producing stage area which prevents you from making a mistake when working on coding updates on your live web page.   

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